What a funny old place Twitter can be. I've made friends (who I've gone on to meet in real life), chatted, promoted my books, been taken for a ride by a lunatic and been given various promo gifts including chocolates, books, lightbulbs and a picture frame.
But this blog is about a totally unexpected Twitter twist which has left me grinning like a Cheshire cat all day.
Yesterday I tweeted that we'd lost one of the teen's Christmas presents. It has since materialised but in the the meantime @Tesco tweeted me and asked if they could help in any way. As this particular present was not something that Tesco stock, I knew that this was unlikely.
However they continued to DM me as their policy is to #Make_Christmas and they wanted to help make mine a happy one.
I'd just happened to see a coat in one of their stores and, as I really don't need another coat, decided to exercise some restraint, put it back on the rack and walk away. Once I got home though, I realised how much I liked it and decided that if I could find an online discount code for it, I'd treat myself.
When I found that all the codes had expired, I DMd @Tesco again to see if they knew of any current discounts that I could use. Imagine my surprise when they messaged me this:
What size and colour were you looking for? We're buying this for you for Christmas :-) What's your address?
My reply - after reading three times!- was 'What? Buying?!'
And was then told by the lovely David:
Yes, a present from us to you.
After a few more exchanges - where we discovered that there were no coats in my size available online as it's popularity has been huge after it featured in the press - I set off to my local Tesco in the hope that the one I'd looked at was still there.
I am now the proud owner of a double breasted boyfriend coat and it didn't cost me a penny.
David from @Tesco really did #Make_Christmas for me and all because of a random Tweet about a misplaced present.
So ... a huge thank you to Tesco. This is the way to do customer service and I will wear my coat with pride.